Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good purchase, shipping took long to reach Mexico less than a month. Only one of the canisters got a little hit but you really don't notice much.
This webstore offers the best price for
It is very small
Super mega fast delivery, less than three days. One bowl is a little crumpled, not critical, I will not argue.
Thank you so much I am leaving a feedback on 5 star
all as described. insanely satisfied. really thanks!
Conforme
It's just like in the picture, the only thing that came a little dirty the dish and dented in several places. Metal is not from hard material.
One cup was slightly wgnieciona, besides all OK.
Best webstore ever! happy with my purchase
The store is just the best. thanks for
It came quickly, even delivery to the house. But the price to her rubles 300
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
Fast shipping, quality nice
very beautiful. great quality for such price.
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
The product is well identical that the description, how bad the bowls came the two dented.
was pleasantly surprised with the order
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
Wonderful item, just perfect in size! Arrived within a week and my little puppy dog is super excited to try it. definitely reccomended.
deliverd very soon. love it
Super! THANK YOU VERY MUCH! It is perfect!
I was just looking where to buy online. thanks to the seller!
The goods arrived quickly. The courier delivered to the apartment. There are no smells. Iron misochki are crumpled, the goods were not additionally packed in shockproof material.
Very nice, for small dog is perfect.