Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly (16 days before the Rostov region), the goods are quality, the seams are even. But unfortunately it turned out to be great, it was necessary to order a smaller size, and so everything is fine! Seller recommend! I will order one more but the size is smaller than now.
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
I ordered the size s by those parameters from the table, it turned out to be small. The dimensional grid does not match. The quality is excellent, it's a pity that the size did not fit the dog Spitz 6 months
My product received, thank you.
Super ubranko, but for dachshund 11 kg deve XXL a little tight.
It fits small for my dog. It took a long time to get here. I finally gave it to mini pincher that suits him.
Everything came right and fast. Thank you!
Order did not come, refund through dispute, the store himself returned without attracting Ali
I like it.
оперативно і якісно, дякую
Very good quality it came very fast.
Kvalita Dobrá but Velikost neodpovídá tabulce. Objednala jsem L a nesedí.
Отличные желтки. Солбветсьвуют размеру описанию.
quality is good. fast shipping. AAA store. thanks
nice, good quality
very good product, everything as described, I recommend it to the store
The order came quickly, thank you! Excellent jacket for Jack-Russell, chose the size according to the description, approached.
I love it!
Top Fat fabric, in the rain will get wet, and on dry autumn is good. Size L per Pincher 6 kg just
Доставка примерно месяц, курточка хорошая но немного с запасом, брала хл на карликовую таксу. За такую стоимость вообще отлично все, спасибо продавцу)