Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
maybe not the lowest price for , but the best quality for sure
Great quality and very fast shipping. Recommend this !
i'm truly happy to find such a low priced available online
looks exactly like the pic, no worries!
is a great purchase. I'm glad I bought it here.
Super recommend, as the pictures
Great drinker. Quality is better than expected. Recommend.
Perfect!! Product perfect, רכשתי for hiking with my dogs. Top, top quality וממש comfortable to use. It's fast!! Took the little.
Бутылка суперская, как на фото и в описании, очень удобная тем, что недопитую воду можно обратно в бутылку затянуть. Раньше была без такой функции, не знала, куда эту воду деть при длительных поездках на машине, а тут проблема решилась...
very useful take this everywhere i go for my dog
The bottle came not damaged, but after trying to use it, the water did not leak. There were studs and other objects that were stuck in the hole in order to do something. As a result, the goods work. But no matter how it is. The dog won't know what it is. Water sniffs, but drink is afraid. I'll try on the street to use in the heat and quite convenient should be for the car.
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
love this item, everything as described, thx
very good quality!
Perfect product, fast delivery for Portugal and good quality, highly recommended! Thanks.
In the case did not try, but looks very cool bottle
Cool beach! The water is twisted, push the button. And so itself, with the onslaught of the back, the dog did not finish. For a young French bulldog, it was a walk. I was worried about Chi Bude Yoma...
Quality is just super! Better than I expected!
It arrived quite quickly, before the approximate date, exactly as described, convenient t practical, and good quality plastic, this size (350 ml) very comfortable for small and medium perretes.
Interesting, fast and safe!
product is leaking water. product is delivered broken
Super practical, consistent with the description.