Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered on October 13, Kazakhstan came to order on November 4-within the current situation with quarantine very quickly. The store sent through the transport company Exline. Packed well, their two shaggy already cut, everything is fine. The complete set corresponds to the description.
Excellent! I made the most complete order, includes spare blade, nail cutting, lime, scissors and comb. Easy to use and doesn't scare my puppy. Arrived before the estimated time
Very happy with the ! Also very fast shipping!!
safely packaged , respect to the store
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
Just like in the picture Thanks
Arrived well packed not tested Looks good 25 days super fast. Recommend!
Excellent Product 100% recommended
Delivery fast to the apartment, immediately and tried on the cat-works quietly cuts the wool well
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
Very good, and get nu fast to chile
super quality! thanks for !
A good trimmer, and most importantly safe for a dog)
Delivered 4 days before Krasnodar. the cat cut perfectly
New is my new favourite in the store. Thanks to the seller!
is awesome! And the store is also great.
for such a low cost has a surprisingly high quality
My salmon cats take with difficulty or just need to fill a hand, or for a couple of approaches to haircut
My product received, thank you.
No more worries about where to find online. Thank you!
The product arrived in good condition as it is in the catalogue is recommended to the store arrive before expected time.
For such a cheap , discount isn't even necessary
Come clean, very good protection, 5 *. Arrived in 2 weeks
Really pretty! The material is good enough for the price. Really well made, I loved it!
Good trimer. It is convenient that it works without a cord. The goods are quality and beautiful. Thank you!