Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Vlyadit strong and pleasant to touch
Great. Good quality
I recommend this leash is really good and strong and one. Very nice turquoise color I love and in addition received quickly
The length is not 300 cm but 280 cm
An excellent leash, bought Doya Corgi 3 months (for growth). Very good, large carabiner, Russian comfortable. Reflective, which is important in the dark. Mess up, I'll order more.
I'm very satisfied
Very fast delivery (just 2 weeks), everything ok! ++
Fast shipping. Leaves of very good quality and very solid
parfait !
arrived in excellent condition. good quality. thanks to store. would advise.
Prva Liga
Very good quality strong lanyard
looks beautiful, the condition is perfect
Bad Ass.
The quality is excellent. They move out plastic things, but the problem is easily solved by glue.
material
muy mala se rompe pronto
Very fast delivery, 10 days to Moscow. The leash is decent for your money, there are certainly jambs. I removed the star but that the length is not 3 meters as stated, but 2,5.
Perfect, very good looking, tough, pretty and very fast shipping, I recommend
Quality strap, very pretty and just like in description. It has tough plastic appliques and padded grip to make it more comfortable.
perfect
Good quality
It looks generally good, but there are little doubts about reliability. If you move the things that closed the places of the connections, you can see what is in the photo. In the case I did not try yet, but I have a male German shepherd, and I'm a little worried if this leash will withstand a strong jerk...
Skvělé pro PSA.
very strong.