Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is equal q in the photo, easy to place and comfortable for pets
top quality, no drawbacks
Like it a lot. Quality is excellent. Packed well. Recommend
nice and in perfect condition...thank you...
Enjoyed! Just like the description and arrived very fast. Recommend.
Very satisfied!!! Quality is excellent!!! Forward, to travel!!
Chose delivery from Russia, the track was not tracked, promised to deliver in a week, in the end it was two. I received a parcel at the cash register Pyaterochka, for some reason it was delivered there. On quality everything is fine, at first glance, but delivery from the Russian Federation, this is certainly something.
An excellent hammock, protects against dirt the back seat and does not allow the dog to jump over to the front. All as in the description of the store. On Nissan Juke the size approached normally, quite a bit more. The only negative-not very well protects the doors, the sashes are short. Delivery is very fast, courier to hand
i am delighted. matches the photo in full
Fantastic item! Great product, good quality, fits perfectly in the car, we are in love!
great , totally worth waiting for
вроде не плохо
Very good recommended is perfect in volkswagen golf
Gorgeous quality!
I've bought discounted and can't be happier with a purchase
as described
Отличное качество и ткань, очень удобно сделаны все молнии, застежки и кармашки. И собаке нравится :)
Even if it's not the cheapest online, I recommend buying anyway. The quality is astonishing!
I love this product. It's perfect for my monster, it can see everywhere and it's airtight enough for the drool. By cons vomiting it passes through.
the quality of is astounding
Great. Product great material shipped all the way to Chile in 10 days
Very happy with it. Arrived relatively quickly and was packed well. It sits well on the seats and is highly functional. Nice material for the dogs aswell.
Клиент доволен, качество удивило:) Рекомендую!
Excellent product! Durable material and quality. Perfectly fit the Honda Fit (152x143cm). Recommend!
The order was delivered by courier to the door within, literally, three days. Everything is neatly packed, it came without damage and defects. Looks decent-dense fabric, quality seams and fasteners, working zippers. For a long time I looked at a similar product in Moscow stores, but nothing worth it for adequate money was not found. Therefore, I stopped at this "hammock" and did not regret it. Separately I would like to note the store himself. I had to communicate with him about some nuances of delivery. Answered quickly and extremely friendly, went to meet. Very nice impression left.