Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
se ve de buena calidad
Finalmente un buon giubottini e le tasche sono così piccole e scomode che praticamente restano inutilizzabili.
My Dog love's it
Perfect quality for reasonable price! Good deal! Thank you store!
I took the size M for Husky 23 kg, the volume of the neck is 50 cm, the volume of the chest is 70 cm. The quality of the fabric, sling, zipper, tailoring is excellent. There are световозвращающие elements. But the fabric is not световозвращающая. Lightning is waterproof (pleasantly surprised), but the runner is flimsy. Fastes do not inspire trust, thin-walled and look flimsy. Slings were around the neck and chest in the butt, with a very small margin, on the belly of the sling is too short-there is not enough 5-10 cm to zip up. Perhaps the dog recruited for the winter and in the summer it will be thin, in the heat, but now it will be necessary to increase the length... The volume of one bag is exactly 2 liters, обеих-4 liters, it is very small. I was counting at least a liter on 10 in the amount to carry my things and food in hiking... I will look for a second bag, another model and more capacity...
Excellent Product as detailed in photos and description, super quality! The perfect size agreed to the suggested measurements. Also the super attentive store in the order. Recommended 100%
Hey ole eriti kvaliteetne, kindlasti Ei sobi pikkadele matkadele pole ka korralike toestavaid osasid :(
Très bel article tout est parfait, il ne reste plus qu'à l'utiliser
Very nice, fits well, after confinement I will test it thoroughly.
Buena calidad. Robusto. Reflectante. Envío estándar para venir de China. El color naranja es perfecto!
Fast shipping! Everything is done qualitatively! Ordered S, on Jack Russell most it!
I really like this . very beautiful. Thnx!!
Сшито добротно. По размеру пока не знаю, но выглядит достойно. Рекомендую.
excelente
Very good we are thrilled
Good good quality
Steep bags) on a large Lycra size approached
thanks, is amazing!
Altamente recomendable. el envío ha sido bastante rápido. buen material la medida de mi perro era un poco más grande pero fue un error mío al no medir correctamente. pero el producto se ve y se siente muy bien. contento con la compra.
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Took on the growth, very qualitatively everything is done, delivery three weeks in Novosibirsk, large bags, harness adjustable, and store gift put the leash 1,5 meters, very nice .. ordered two loops from this seller, both satisfied
great quality
Comparing pictures with real good, it seems opposite.
Received with a black leash, it's nice! Quality material, well sewn and used fabrics are correct for use. The pockets are not very large, but so we are sure not to load the dog too much. In size M, each pocket is approximately 1 liter. The harness itself is very comfortable for the dog, and once well adjusted, it does not slip. I am very satisfied with the material and the store.
Great bag! Good qulity. It came quickly. As a gift, they gave a braided leash. Great store! I'll buy something else!