Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The chair is good.
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
the store is just the best. savings for are totally worth it
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
au vu de mon chat ça a l'air confortable monter dans la voiture c'est comme sur la photo donc je recommande parcontre livraison un peu en retard..
Very high quality material of the seat, everything came whole, sidewalls perfectly hold. Delivered in 3 days,
Well received the 2 baskets. They comply with the description. Lack can be a little stiffness on the top. They are already installed in the car and I'm late to walk my dogs :-)
I am happy. This was a solid deal with a astonishingly stupendous quality for such a tiny little expenses. It's truly what I was imagining it would be. I just had it handed over to me recently and put it into use first off. as a consequence of the try-on, I am very content and would recommend to anyone!
The shipment was very fast and it's just like in the photo
Very fast delivery. Got a courier. In general, everything corresponds. Strong smell. I hope it's gone. In size-on York is normal
Top for my 3 year old French bulldog
Thank you for great and fast shipping! `ll order again from this store!
It's perfect.
very fine product thank you very fast
The stiffness of the basket frames is very flimsy
even better than the similar one i almost bought offline!
Received in 2 days
For my budget is a great buy. thanks to the seller!
Before Mo in 3 days the record is taken! For a puppy just right!
Cute, but I have not yet tried, I hope to go well
It's safe to say it's the cheapest online. The store is my hero!
Exactly as described and of very good quality. Amazing thing, delivery in Belgium the next day of the order!!! Very good communication with the store that I highly recommend for his seriousness and professionalism. An additional notice will be placed upon installation in the vehicle.
Nice decent travel automand
Perfect, very well sewn, resistant materials, everything is as in the photos and reviews. It is really an object that can last over time, very satisfied!
super