Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just super!!!!!
Same as in the photo. The chocolate brown exterior is nylon-like fabric and inside is cream-colored blur, the mattress is sewn, it is not removable is all one piece. I bought it because my bitch is going to give birth and this kind of bed is great for puppies and the mother. So they can teat smoothly and they're warm. Besides the size I 've seen it is, it's ideal for the bitch to get well without crushing any puppy. I doubted the size, but it fits perfectly a dog 40cm long and would still have bed. My bitch is 25 cm long so she's gonna have a "king size" crib. Shipping is super fast.
Fast shipping real quality excellent
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
With a discount, is the perfect purchase. Very happy with the store
Recomendable
It looks amazing! Thanks :-)
Well made , fits & works perfectly
The place is big. It's a little crumpled, but it should have been expected. In general, I'm happy only for a very long time.
I like this product! Shipping is very fast! Quality super!
Great! Soft warm. Beautiful.
The parcel arrived in 10 days, in excellent packaging, I buy it from this store not in the first, the quality of its goods at altitude! He is sociable and cultural. Cats and kittens are davolna! Since the beds are double-sided, you can use both in winter and summer. Wash at a temperature of + 30 with pressing at 800. Recommend!
In Khabarovsk came in 2 weeks, which is very fast! The quality is excellent, straightened out after delivery in less than one day. For Corgi 11 kg took the size of L.
I order not for the first time. Wear out does not have time, excellent quality!
I liked it very much, but it's a little crooked sewn. Quality is good.
All great quality, fast delivery, goods whole. Worth the price!
Bed great big מרווחת
AMAZING BED!
Thank you very much for this product. This is the second bed ordered from you (one in the kitchen, one in the bedroom). The goods are super!!!
Long delivery, almost two months to Moscow. Lounger big, XL labradorchik puppy liked (he is in it as in Manege) a lot of space. Took on the growth.
All Super, shvidka shipping selling I recommend all 5 *****
Great quality and very big. Perfect for labrador tailleL.
Sent quickly. The goods are good but for our Gulliver is too small
Very fast delivery, came to Kaluga 7 days after the order. Very roomy
Nice quality, well finished, delivery on time, I recommend the store