Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
is a perfect value for money
The product is the same as the description looks like it's tough. We'll see how long it lasts. I haven't tried it in the car yet.
Very fast. Perfect
The goods did not come, the store gave money
I like it very much. Looks good quality. It's thick.
The product corresponds to the description! Fine quality, thank you!!! Came to St. Petersburg in 3 days.
Perfect. Received super quickly and completely compliant. Good quality
Looks good, sewing strong, protection waterproof too specific, color distinctive
For a brand new the price is really modest. Surely recommend
many thanks! great store. great service!
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
tres pratique mais trop grand pour ma DS3
The delivery was very fast, the quality matches, the height of the side walls is counted on the wagon, for the Jeep I will do an extension to get to the plastic panels, since, as
Excellent mat and very fast delivery. Recommend.
o. k.
It's very good.
пришло быстро,фото позже пришлю
It came to St. Petersburg in 3 days!!!! Quality is good.
Very good design. Perfect to cover the back of his car. The scratch bands on the doors, coupled with the fasteners of the head supports, make the product does not move at all once put in place. It also serves as a barrier for dogs calmly, as the protection goes back to the front head support. Plasticized on the bottom. Top
Bien
Быстро дошло, в Хендай Тусан подошел.Качество нормальное.
Для куска крашенной клеёнки дороговато.
Fast shipping. It goes perfect for a Mazda cx30, spare a Pein front, but I caught it with the double bottom. Take velcro to the sides you put it on and you can't do anything
It fits perfectly into a Toyota Verso and the material is of good quality. Tough for my labrador hooves.
The store is the most awesome place where can I buy and have no doubts over its quality or condition