Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For dog unpleasant material inside
It's safe to say it's the cheapest online. The store is my hero!
A good carrying, My York 4 kg is freely placed and the place is there, I think and 5 kg the dog will fit. the carrying looks even better than in the picture, when.
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
was packed carefully. loved it
very nice and study. like the color exactly as described.
for very little dog
The order reached Yakutsk in 16 days. Quality for triple. Size S perfectly fit for maltezki in 2 kg) not adjustable length
looks beautiful, the condition is perfect
Arrived in 3 weeks. it's very good product and perfect for small dog.
all as described! Thanks
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
very good product, high quality, will order again
man, i love it
Even if it's not the cheapest online, I recommend buying anyway. The quality is astonishing!
Bag-complete delight! Comfortable, beautiful. The store Thank you very much. Shop recommend 5 +++!
Me ha encantado. Mi perrito es un chihuahua de 2,2kg, pedí la talla S y cabe Justo, perfecto. Si el tuyo pesa un poco más aunque sea te recomiendo una talla m. Me ha encantado, va amarrado dentro por si hubiera algún problema. Para nada de cae. Va súper seguro ahí. Estoy súper contenta. La tela es perfecta porque no va a pasar calor. Es muy fresquita. Y la botella increíble, me ha encantado. Además me ha llegado en esos 10 días que el vendedor asegura
Super!! For York, 2 kg came up. The dog fell with pleasure
Good product, nice and safe delivery
thanks! liked your
Very good
received! Love the new sling bag for our new puppy!
Arrived ahead of time. Quality is satisfying. I recommend.