Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent waistcoat, made all very well, came all in size
The jacket is light with a warmed back, one button was not punched.
The goods is very good, my dog delight
Excellent quality. Perfect for my 2.3kgs Yorkshire
Was great in my dog French bulldog. It has 10kg.
Fast delivery, goods VG quality, sizes compatible with description
Very good
Good product and good value for money. For a dwarf pinscher breed, size M is good for an adult dog.
Ordered already the second coat for change. Sits perfectly, the quality is perfect. Nice lining. The main thing is that the dog does not press anywhere and it is convenient to dress
Very good. Hot
Excellent and fast good store Good Seller and very Fast
all accurate and really cute, bought this for few month old chihuahua, will update with a pict later, veery fast shipping too
recieved today, it's so nice! thank you so much
Great quality, colour and everything. It's perfect! I have size M and it's now a bit too big for my dog but she's still a puppy so I think it'll be perfect soon.
recommend the :)
Little dog 2.7kg size XS fit, bolero very well made polecem well and very fast doszlo.
Thank you to the store, everything came up. Stitched perfectly and looks super. I'm taking the other one already. On sewing 5,5 kg back to back, but with a short strap-good. If the dog is overgrown, then you need a larger size. I have two sizes.
can surely recommend
The store is just the best. thanks for
Hello, thank you the coat is very nice, and will be very warm, to offer, to the little bitch of my Girl cordially Monika
The coat is exactly the same as in the pictures. I loved it and my little bitch too. The shipment very fast. A 10!
Ottimo prodotto consiglio l’acquisto e il venditore. Ricevuto in fretta.
Good product
Nice vest! Not tight on the parameters: Withers 35, neck 46, chest 56, back 33. 1 Year 1 Month
I completely satisfied with the product. Thank you for the great customer service!