Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is rather Burgundy than red, a little mowing, thin, triple. Plus-very fast delivery 10 days.
Three good!
The bed is cool, though I overestimated the size of my dog and it's for her so far huge)) for growth) reached Yekaterinburg in 9 days
perfect for cane corso 6month/120×85
Very good
The bed is huge!!!! Two dogs can sleep in it. I wish it would be more thick and hard in addition to all the sponge in it. but still I recommend and I love it!!
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
Скорость доставки сумасшедшая! Меньше двух недель. Теперь главное, чтобы собаке понравилось.
Cool, Trop beau Super
Color as in the photo, the edges of the lounger are soft and very thin.
Pupoy is very happy
The item was shipped and delivered quickly. The size pleasantly surprised. the quality is excellent. We like everything. Thank you very much.
To Saratov in 10 days. Thin enough, for an adult Labrador took the size L-just right. For 1800r a good enough bed
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
The goods came quickly, but instead of the ordered 120 cm, came 100 see insulting
I liked it very much, only inside is thin, it is necessary to put something
The order came very quickly. Everything corresponds to the description. Thank you for your promptness.
Really very thin sleeping bag and sides are very hilly!!! In the picture as always everything is beautiful! With delivery, everything is normal 7.11.2020 ordered 1.12.2020 delivered, but the goods of their money are not worth it!
Very fast shipping! Thank you store! The goods are excellent.
Very lovely pillow. Fast delivery!
Bed for dog very comfortable, like the description. Fast shipping!
The dimensions of the cushion are well respected I am delighted with this purchase
Bed, thin.
gr8
Очень понравилась. Очень добротная вещь.Кошке очень удобно. Спасибо огромнейшее.