Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Probably the lowest price for available in a lovely webstore!
super nice item! my roommate is delighted with my new
Very good quality and very ergonomic design. It fulfills its functions perfectly. Another thing is that the dog let it get into his mouth. Good luck
The brush is perfect only for large dogs
Exactly as pictured
17 days to Moscow. This brush is much more convenient than usual! The dog opens his mouth and brushes clean from all sides. The usual, to a greater extent, was cleaned by the visible outer side. The only thing, the dog is certainly not comfortable, but patience. I'm happy, the dog is not very)! But the teeth will be cleaner!! Now I will take only such a brush!
a nice one. will come in handy
Well processed
super!
Nice product.
another great order of ! no problems
so far this is the best i ordered online. recommend!
Brush good tomorrow try to clean the teeth of the dog
The purchase arrived really fast! And it was accurate! Thank u friend
Order did not come. Money returned by AliExpress.
Thanks a lot! Arrived fast and safe! I'm suuuuper happy!
Good qulity
Brush one can too big for my dog
Though I've only had this for 2 days three weeks I'm quite pleased with it. This a successful gain. I ordered it for my classmate. We were both affected with the quality of the. The order actually came rapidly and I was quite happy. way exceeded my expectations. I would highly recommend this thing. favor it so much I am already planning to purchase more.
Aciū
As described. Thank you very much.
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
Mt tempo
I am happy, came quick and is what u expected
for such a low cost has a surprisingly high quality