Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
produto chegou em um mês, bom, sem complicações... recomendo.
everything's fine
Very good product, fast delivery, honest store.
They came very well, super sharp. Excellent Product
Сегодня получила посылку, максимально быстрая доставка(2 недели), очень удивлена и счастлива. Качество хорошее, на деле ещё не пробовала, как только будет возможность, обязательно добавлю отзыв.
Excellent
Delivery does not correspond, very long, the store is sociable.
Scissors are heavy, sharp, engraved. Thank you very much. Advise.
The goods are good, quickly fixed and fast delivery. Thank you!!!!
Well well and good commodity trading: Fast shipping thank you products
Very good scissor, will order again. Thank you store.
Excellent quality, good edge
как в описании. стригут вроде хорошо(я не профессионал) . расческа хорошая тоже.
Scissors aren't very big, but they have a very good finish and very practical to use in my little girl's coat.
Excellent scissors, very sharp, I recommend. To the store a separate respect: ordered from China, after a month of delivery, the order returned to the seller (did not pass the security check). The seller promptly answered all my questions and within one day arranged delivery from a warehouse in Moscow (without dispute, without cancellation of the order, without additional payments), in 4 days, I, I I recommend this store!
Ok
Delivery is quick, up to Yekaterinburg 17 days, most parcels come within a month. Tracking the entire route. Scissors tried on a pet-the result is satisfied. Blades are sharp. The rings are designed for medium and small fingers and are quite convenient. The presence of a neat cover and fixation of the tool in it is an unconditional plus. the service life will show time. I recommend the store.
It came quickly, delivered the courier to the apartment, packed in one thin package. Description accurate, scissors sharp.
As in the photo. all OK.
The order came very quickly, delivered by courier. But the scissors upset me, the holes for the fingers are small, the fingers hurt, although my hand is small and thin. Most likely that I myself did not understand the length of the blades, The appearance of the set is good all neat, in the case.
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
Best webstore ever! happy with my purchase
Arrived fast. Good quality for the price.
I bought an Australian Shepherd for a haircut. Everything is fine. Only filirovye cut well with the other side, not very convenient, but can be adjusted, twisted, but not in any way. In general, a decent set!
Never had and also never money gotten back