Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, 13 days. Excellent quality and the cover sits perfectly on the back seat. Skoda kamiq 2021
The order came ultra-fast, did not even expect that in our that hole to come really quickly. It was not by mail of Russia, but by another private company, the parcel was delivered personally to the hands. The product itself fully corresponds to the description, we advise to buy!
An excellent subject, I was incredibly comfortable living with it. I am very satisfied with the quality and it corresponds to the price. I advise everyone. It came quickly. Days in 13.
Good, quality hammock. Perfectly approached the Range Rover.
i really liked , it's better than i hoped
Very decent quality, looks like in the photo
Order well received and quickly :) practical thank you to the store who does good work and also to the manufacturer :)
Even though it took quite a time to deliver, the item delivered is OK of good quality and the colour I ordered and wanted. I would like to the merchant for this product.
The order is received on time. Delivery via DPD Courier. Everything is fine, the quality is like good. I'll add a photo later, I still have not had time to hang it. To the store Thank you for sending. Recommend.
Great hammock, came quickly. Thank you!
Delivery 3 days. There are not enough belts at the bottom. Slides over the seat. And so the idea is good I advise you to buy.
no reasons to be disappointed. is awesome!
nice quality for the money paid
Went well. Let's see how it will be in operation
Everything is okay. Haven’t tried it out yet, but all looks fine.
Great product just as described. Delivery was super fast. Highly recommended!
Thank you store. Fast shipping. Quality goods, the only negative is a Edible smell, even after a haircut a little remained. On Nissan X-Trail perfectly approached.