Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
моей собаке понравилась, пока не сгрызла ее, хоть и часто играет ею.
Very cute, my little hairy loved!
Very nice, I hardly give it to my little bitch to keep it for me. Recommended. Fast shipping to Chile.
Beautiful and good quality. He's got Dick in his head. It took 8 days to reach Spain.
Identical to the picture, but very fragile. Poor quality
Everything is ok. Thnx!
This is a really inexpensive , the store offers are great
Now I know here to find online for a great price! Thanks to the seller
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
The toy is cool!!! Quality! The dog is happy! Delivery to the Moscow Region 19 days!
Good quality toy. Let's see how much we have enough)
its the second time i bought this dogtoy and he stil loves it.
Good quality
Very cute. My dog doesn't destroy toys so it's perfect.
Игрушка прикольная, описанию соответствует, собаке понравилось. Привезли быстро! Спасибо!
I do not know if it's for dogs, ropes for one bite, the fabric is soft, the seams are not easy Rather sewed for children, because for dogs should be stronger
came in finally too 4 months and few days to come but iij got it very glad just like the picture
as seen from reviews on , it is a truly great item. can't wait to get it delivered and see myself :-)
Very good quality. My Bitch loves it.
un peu petit mais beau produit.
Very nice and relatively fast shipping.
Smaller than expected but certainly nice
The toy arrived very fast, in a month, comparing to other stuff during lockdowns. It looks good, soft toy with ropes. But my dog is a chewing dog, so after 10 min of enjoying the ropes became a mess. But all the rest is still in a good shape. Like the toy very much.
Super funny thing. Quality not super firm. Trektouwen fall little against, had stronger may have been
Excellent food toy! From the first lie loved the baby dog It came quickly! Quality is fire Recommend!