Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I appreciate this store, I can always find cool fan stuff there!
Everything is fine, thanks for
TTB
Got there in two days. The cat waited, lay down and watched until the toy stopped. Then began to play... the quality looks great of 5 five points. Not noisy (silent)... I'm happy with the purchase.
is even cooler than i expected
Corresponds to the description, came discharged, charged everything works as in vidioreklam. During charging, when turning on, it will not work, wait for when to charge and then turn on. The cat is cutting, playing, the only feathers are weak, otherwise everything is super.
Very good! By cons the battery holds 2 days, a little limit
Thank you, very quick shipping. my just perfect!!
Super
The cat plays like a rave. There is no special noise from the toy, the light is pleasant. Charges not long. Recommend!
Great! Quality super! Fast delivery! Thank You
Some cats are afraid of a toy
pozniej napisze czy kot zadowolony
At the moment it works and I have it entertaining
That's a brand new , and the quality is more than high
is just like my pal wanted. thanks!
Cool toy. we are waiting for charging)
My 2 11-year-old cats do not want to play with, they are just interested and follow it. But the product itself is very well designed and of good quality.
Funny toy. True, the cat actively tries to tear off the feathers, while placing a toy of centimeters by five, then it rides it is already noticeably slower =). I do not use the ball, because it has a bad enough size-once completely stuck in the mouth, the cat managed, but I made the conclusions. I recommend that the store consider this moment.
Glad I managed to get online - won't have to go to anywhere
delivered already. thanks a bunch!
It took a little while to get there but it works very well, the only fault the charging lights, in the manuan indicate that they blink but I connect mine and no, otherwise all good the toy is super fast and brings two accessories
super fast delivery. the machine works well but it seems too fast and you cannot control the speed so it scares the cats at first.
Thank you! My cat like this toy. Great work.
really happy with the purchase and the store