Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The purchase arrived really fast! And it was accurate! Thank u friend
Best online is a generous offer. the webstore is lovely!
Super! THANK YOU VERY MUCH! It is perfect!
Budget from a reputable store? This is perfect!
all as described. insanely satisfied. really thanks!
i'm truly happy to find such a low priced available online
awesome , recdommend
was packed very well. very cool... came fast. recommend.
is good. I really like it.
I just got it! So gorgeous!
magnifique pour ma chienne!! super vendeur
Gorgeous quality!
Everything is super! As in the photo! Recommend!
all as described! Thanks
maybe not the lowest price for , but the best quality for sure
it's a good price for , so i will keep ordering from the store
Product exactly as described! Thank you very much!
Thank you for great and fast shipping! `ll order again from this store!
Too pretty, perfect color and sewing. I recommend!: D
Arrived in a combined package along with other goods with purchased on the same day in other stores. And the grace of it came quickly. The shirt looks like a Karinka in the description. Delicate and elegant of pleasant fabric. The size of the sole is perfect. I liked it. Cat too. The store is nice to communicate. Thank you. Tip: (in Israel since the arrival in the country, combined packages reach 6-14 days, and small individuals may not reach in a month, but may get lost. Therefore, I advise you to buy more than one product in one day and contact each seller separately and ask him to combine the goods with other goods purchased in other stores. Repeatedly checked in Israel, this guarantees faster delivery. On account of other countries I do not know how it is.) If my review was helpful-please note this.
Fast Delivery (a little over 2 weeks).
my deepest thanks to the seller for setting the best price for . it means the world to me!
So cute !!!!
I liked it very much, but the sleeves are too loose and my Sphynx kittens run away from their front sideburns.
nice..i like it..