Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping Product is also good with four key
amazing! good sturdy you. is excellent on carpet. drives smoothly. the movement of the arm is a little bit sudden and hard, so I'm a bit status my cat will be hit in the eye with the feathers. the little arm of the toy is very bendable so it won't snap easily. I recommend purchasing additional arms for the toy if your cat likes to destroy stuff. they can be replaced. The product can be charged easily. my cats are a little hesitant to approach it, but if your cats aren't scared easily they will love this toy. recommend store and product. better than expected
thanks a lot! excellent work
just the right one for me
If you're looking where to buy online, you'll find no place better than this store. thanks to the seller!
Je l’ai chargé durant deux heures comme indiqué. Il fonctionne parfaitement et ne fait pas de bruit ce qui est appréciable pour les chats craintifs. Merci
Nice toy. It works norms. Cat plays
Кошка поиграла минут 15, после чего потеряла к ней интерес. Продавец отправил посылку службой dpd, самая стремная курьерская служба, 3 раза самостоятельно меняли дату доставки. Просил доставить до часу дня, привезли после трёх.
Доехало за пару дней. Кошка заинтересована погрызть ее
The toy is very good quality, rubber wheels will not scratch the floor and furniture.
Good entertainment for my cat. Very high quality workmanship. Worth the price!
Best Toy, cat playing all the time. Quality seems very good
That's the perfect place to find online
very satisfied with the product. i recommend
Cat likes it. It's cool that after 10 minutes of operation the toy turns off for 1.5 hours, then again for 10 minutes turns on and so in a circle. In the apartment with a bunch of furniture will not get stuck, it copes well with all sorts of obstacles. IMHO, worth your money.
Cats first looked after, and now they just delight
Delivery from Russia, fast. The device itself is quite curious, causes a restrained interest in the cat. Simple factory mice did not interest him at all, but here at least a little interested. Of the minuses-vile Pats in sleep mode. And for the night it is better to turn off-otherwise the blinking of diodes and the sounds of blows about furniture interfere with sleeping.
Fully corresponds to the description, ordered for stock. Thank you store!
My cats love it! Came super fast!
Very fast shipping (less than 2 weeks) and my cat loved it!
в начале показалось, что игрушка норм, но не понятно зачем оно пищит, когда перестает крутиться. 10 минут вращения, а потом остановка и тихий, очень тихий, но реально неприятный писк, не прекращающийся на протяжении всех полутора часов. приходится каждый раз вставать, искать его и выключать. в целом оказалась довольно бесполезная штука. кот ее боится, не играет, хотя следит за движением с любопытством, замешанном на страхе. а потом этот писк. в общем, для такого сомнительного удовольствия дорого. хотя сделано добротно, крутится забавно и бесшумно, бьется об углы смешно, но этот писк..
Liked only with a bird nozzle
Kotik is very pleased, a good toy for active cats who follow you as tails, this toy helps distract)))
Nice
Immediately order additional feathers, in general of good quality, you can order.