Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item was as described, it looks really good on my cat. It was sized perfectly to what the measurements are listed.
Everything is fine, thank you!
loved the quality and packing of
Good quality and fast shipping
Product suits jacket pictured. Size XL for Bulldog French 12 kg fit perfectly :)
Everything is fine. Warm, beautiful. From order moment 17 days to receive
New available in such a convenient webstore is a true catch!
gorgeous , thanks!
totally conforms to the description
The suits are beautiful and they open a lot. Size s: size S for a 3,5 kilos chiguagua. Size M, for bichon maltes of 5,5 kilos. It suits my perritas perfect. Very fast delivery, very good product. I recommend it 100%
Everything is ok. Thnx!
I really like this . very beautiful. Thnx!!
Product same as the description, arrived before the deadline, well packed, recommend.
The jacket is cool on a French bulldog a little too small XL Literally half a centimeter in the chest press And so the quality is cool and everything is done beautifully Thank you
Куртка очень хорошая! Внутри тёплая подкладка, сверху непромокаемый материал. На цвергпинчера заказала размер М, отлично подошёл!
Producto exacto a la descripción y foto!! Parece de calidad!! Talla S queda grande para una perrita de 1,5kg!! Llegó en 10 dias!! Muy contenta con la compra!! Volveré a comprar seguro!!
The order received all the integrity of the order came quickly in 23 days. A warm jacket for a dog. Will size as ordered.
Goods identical with photo and even nicer
Very well sat jacket, suitable for about a cool evening of warm autumn (up to + 8) degrees, well, only if you have a pet not with wool
Came fast, looks nice, thank you!
Great!! Super fat oara the cold. That's the second I buy.
Ha tardado mucho en llegar. De cuerpo a mi perro que es un Teckel y tiene 2años y menos de 7kg le va bien, excepto las mangas son demasiado grandes y largas. ( he optado por hacerle dobleces en las mangas para que pueda andar y no se las pise).
Took on the growth, I liked it very much in the picture, I lived up to expectations, I'm happy. In the photo, a puppy of 3.5 months, 5500 kg, from this size comes out itself, without unbutton the buttons)
Very high quality performance. Kupiłam for my cat, which weighs 4.4 kg size M. mogłam take size bigger because the chest is troszkę ciasna. General product is super. Zamawiałam 11 November, and product doszedł me 23 November. Recommend
carefully packaged, looks fine