Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
SUPER!
The bed came quickly, in less than 10 days. Quality at first glance is excellent, does not smell of nothing, it is exactly stitched, beautiful material and dense foam rubber inside. We are waiting for the arrival of the dog to write then, as it is in operation.
More brown then camel but still amazing !!
arrived super fast 2 weeks exactly. good quality dog loves it from the first second
Долго шла но того стоит. Кровать большая. Нашей девочке понравилась.
Nice bed. Dog like)
Love it!!!!!! So great
Great quality.really nice,I order the biggest, should have order one size smaller. Anyway My dog like it.
Perfect! 2nd time ive ordered this. My dog absolutely love it. !
Super, thank you, I recommend, very fast delivery
Great Bed for even a huge dog. Quality with a dense paralon. Thank you!
very good
Large bed ונהדרת for my dog, very satisfied size, very wide, well to seating and to recumbent any posture✌☺️ The product arrived very fast, within 14 day, recommended מאודד!
Zálig for my dogs! With these baskets is there kerstpret for the dogs!
Fast shipping and good quality.
was packed carefully. loved it
Very very fast shipping!))
Great big basket: perfect for Golden Retriever Excellent quality, the interior is warm and soft, the exterior can be cleaned easily. Good outfit. I totally recommend this item, received in 15 days
Super! Super! Super! Size fits. Quality is excellent. Thank you very much!!!!
loved the quality and packing of
Perfect size, and at the moment our bitch likes it pretty much. I recommend it!
happy with the purchase of ! a great deal
Good quality I recommend
The product fully corresponds to the description. The quality of the materials is good, the shape holds. Absolutely satisfied with both the quality of the goods and the speed of delivery. In total, Moscow reached 9 days. Thank you so much for your promptness.
nice bad same like a pic.but the little puppy wants to eat!