Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good harness! Quality. Rings, contrary to expectations really turned out to be metal. Black metal.
For 2. time perfect!!! Top quality, shipping super fast.
Excellent harness, on the chest 90 cm and neck in 55 cm perfectly fit after adjustment and on the suit and under the suit, comfortable handle and ring under the carabiner, the color is super! It would be great that the side adjustment sides would be wider by 1 cm at least on large sizes, so that it is quite comfortable and does not cut the sides. And so thank you, it's better to have a helmet on us for now.
Size XL for dog 37kilos
No try, but looks solid and complies with the description
5 stars to the store! I am extremely satisfied with my purchase!
Отличного качества! На нашего крупного джек рассела подошёл хорошо. Рекомендую! Быстро доставили , всё супер! Регулируется больше- меньше , давно пользуемся этой фирмой, очень нравится!
It fits perfectly to the body, I have a large size border collie for your race and I have right with the size.
Delivery very fast, goods came compatible with expectation
Same suspenders very good. I consistently for years several I am with them very satisfied. Strong, washed at high temperatures and nothing to not happening. For suczki I already 3 pairs, for another doggie which I have from recently zamówiłam first, but not latest definitely :) Long last giving shipping, although it is fun to use belt harness wynagrodziła all. Certainly we will return after another :)
Shipping time 11 day (I choose 7 day delivery) Good quality, but a little too high at the neck. Size L seems good for my border collie. His chest is 69cm.
I love it, they look really good and they get pretty big. For 48kg Mastin crossing it looks a little small but it fits perfect
Good quality, looks tough and comfortable.
was pleasantly surprised with the order
It's really fast while כשבועיים, strip good ואיכותית.
certainly a good purchase
JUST PERFECT!!! Thanks!!
Good quality, everything is well made, strong fasteners! I liked everything very much)
It took only 15 days to arrive in Chile
A harness is of very good quality. Color too is very pretty. I chose royal blue color and size M for mo carlin of 11kg and a half, the size also corresponds very well. I recommend it.
Очень быстро доставили, шлейка качественная!
Very beautiful
Beautiful! Very satisfied
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Towar dobrej jakości, dostawa w ciągu 1 miesiąca