Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
polecam !!
очень крутая водолазка. На Таксу 10 кг брала L.
Excellent quality, went really long
The fabric is good, it extends quite and fits well. On the neck I might adjust something else and make my poor little bitch look at his face. It has 3 kg and looks good on it. It took about 3 weeks to arrive Madrid.
naudojame 2mėn, vietomis medžiaga patyso, permatoma pasidarė. šiaip užsivelka lengvai
Excellent product! Roomy and beautiful!
Perfect
Quality is good. Looks great on the dog. Second time I take
Perfect for a chihuahua "Venado, looks very good material
Everything is like on the picture! Very cute sweater :) Thanks for fast delivery!
He had an S but the use got big and took it off. I took a XS and it's perfect for him. Very happy with the purchase.
is just like my pal wanted. thanks!
worth the money. thnx.
Wsyztsko Super, even dosc fast wysylka, Cardigan ordered in size S perfectly fits us to length. Dzieku sweterkowemu splotowi fits Tez under brzuszkiem. Our Sunia is pretty skinny and long. Has 1.640 kg. if u it komus cos podpowie ;)
Perfect! Everything was fine
Great. It is a little tight for my cat (4.6 kg)
Super! Excellent quality, on чихуахуа (weight 1800G., age 5 months) ideal village!
Quite thin and short on the cavalry. But soft and nice
Small
Great quality!!!
Be carefull because the color of sweater made my white dog’s hair pink now and I cant clean it :/
That's an awesome jacket!
The sweater is very good, the quality is excellent. thanks to the store and all kind.
Fits perfekt for a cat of 3 pounds. The fabric feels very soft on cute autumn color.
The order did not come, because of our customs, but the store quickly returned the money, thank you!