Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Started to use. Now my dog will not eat my sandwitches while we travel on foot. He will carry his food itself.
Excellent product! Good service.
Very fast shipping and super bag all good
Very fast. Very good quality. Perfect for small dogs. I'll buy items again.
Berger Australia 17kg Waist M perfect fit
Abdominal strap too short .... otherwise fits well to the shoulder and air quality, to see after use.
Thank you very much! i got the today and i'm satisfied!
Excellent quality. Charm my baby
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
Beautiful bag, seems solid, the color is as in the picture, by cons I mistaken in the size, for a dog of this breed I should have taken the size of! It does not matter, I will start to shrink to the sewing machine! My bitch is a Japanese pitz toy!
Thanks for
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Size M for border collie. The size fits perfectly, the fabric looks good quality, it premiered today and put up with spikes with no problem, also a long bath that was not planned. The garment is unbeatable and the design fits very well, as both handles are functional. Also came with a good gift strap, I thank the store.
I took the size L, a dog the size of a large Labrador, sits perfectly and on a larger dog, too, will do. Quality is super, there are soft pads, so that the dog does not rub anything. As a gift came a leash, a pleasant bonus.
I loved it! Medium size perfectly fitted to my golden/cocker mix dog, and thanks for the gift. We both loved it. Have a good day xxx
I have a Belgian Shepherd mallinois of about 33kilos and it fits perfect quality unbeatable price. Size M
very good!
Everything has come. Delivery took about a month. The quality is good, the size approached, looks great. The only point: the back strap could be more authentic.
Good store, backpack is good quality, I just don't think the last tie is convenient for my little dog since it's right where it is. His penis and he can hurt him, The rest of the chest and the one behind their front legs are very good and those are the only 2 mooring I use, I think the backpack design is not as good or suitable for small breed dogs, I asked for the size boy, And extra came with a rather practical backpack color strap, thank you seller.
Fast shipping, and awesome item.
Super ! arrived well packed and in perfect condition. recommend to others!
It's very nice, but I got the wrong size.
I'm very impressed! The stitching seems good, it's padded on the underside and very adjustable. I like that it's made as saddlebags and not just a harness with bags attached. My dog is 50 lbs and stocky, and she's got a little wiggle room, we'll see about the D ring and if she needs to wear her harness underneath. Now she can carry her own water and accessories when we go exploring!
Did not fit my jack russell. Back strap covets his penis.
The goods came quickly, packed well, no flaws. As a gift there is a very cute leash of 1,5 meters. The color took orange, it turned out to be exactly like the wipers of the waistcoat)