Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've chosen to buy online and was right! great customer service. thanks!
recommend the :)
Fast, quality and better than expected
I love it. Super happy. A gift came. I recommend the shop. All well done. Thank you.
Cool, I'm happy. The dog is not happy, now in hiking will wear food itself.
Super! Geresnė nei tikėjaus!
I liked everything, I took L, everything came up, it looks cool.
супер! спасибо продавцу за подарочек) и сумки и поводок отличного качества!
All is well. It came quickly size M per average dog 20 kg
Ok
Look great, fit perfect, with gift.
Alles ok
Item is as described. Fits well.
Quality is super. One of the best purchases on AliExpress.
It's a brand new , and for such a cost I couldn't resist
The order received everything. Already tried on everything came well, the dog will have to get used to it. The product came quickly to the store I recommend.
Backpack fire. The quality is excellent. On all buckles are soft interlayers. Roomy. Sits perfectly. In the kit a good leash. Very satisfied with the purchase. The dog carried its canned food itself, the only thing in the openings is not included, clings pockets
Excellent product and great quality
That's a great thing. I took Doberman (7 months) for growth, but thanks to the adjustable fasteners, the bag is right now. Quality, capacity, thoughtful model (pads, mesh, reflectors, etc.)-it's all 100%. As a gift put a short leash-I'll test it for strength during training :) Delivery time is about 3 weeks.
se ve de buena calidad
Finalmente un buon giubottini e le tasche sono così piccole e scomode che praticamente restano inutilizzabili.
My Dog love's it
Perfect quality for reasonable price! Good deal! Thank you store!
I took the size M for Husky 23 kg, the volume of the neck is 50 cm, the volume of the chest is 70 cm. The quality of the fabric, sling, zipper, tailoring is excellent. There are световозвращающие elements. But the fabric is not световозвращающая. Lightning is waterproof (pleasantly surprised), but the runner is flimsy. Fastes do not inspire trust, thin-walled and look flimsy. Slings were around the neck and chest in the butt, with a very small margin, on the belly of the sling is too short-there is not enough 5-10 cm to zip up. Perhaps the dog recruited for the winter and in the summer it will be thin, in the heat, but now it will be necessary to increase the length... The volume of one bag is exactly 2 liters, обеих-4 liters, it is very small. I was counting at least a liter on 10 in the amount to carry my things and food in hiking... I will look for a second bag, another model and more capacity...
Excellent Product as detailed in photos and description, super quality! The perfect size agreed to the suggested measurements. Also the super attentive store in the order. Recommended 100%