Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's nice, good material, but it doesn't have enough padding at 2 weeks this flat, we bought stuffing and filled it out and it looks better. He doesn't have a closure or place to fill, either, so we had to put a hole in him.
Barbos is happy!
Everything OK
Very disappointed by the quality of the product in general
Polecam
Very big right. Being as big is not as stuffed as seen in the photos, but it is correct and fits in the washing machine
Very happy with the purchase, it's the same as in the photo
good quality but the size is smaller
The cat is satisfied, a good couch, I recommend.
Took 4 weeks to get it in the Netherlands. Product is like in the description, good.
Great purchase
is good. Arrived quite fast.
exceptionally great!
Very impressed, good size and well packaged
Very good size and size suitable as in the picture Thank you Alibaba
Very soft consistency
Nice, good quality
certainly a good purchase
I thought he had the edges a litttle taller but all in all good product
15 days to Moscow. Ordered a sofa with a margin, so that the dog can lie in different convenient positions) in fact, it did. Of course it looks neither like in the picture, not so high and thick sides, the place for "felted" has two different density. Front-thicker and more dense, rear-less .. In general-the sofa is excellent! But the dog does not want to lie on it yet) we hope, in a couple of days will learn. Took on a dog 15 kg, how much its full length-I do not know, on the back 51 cm.
Pictures do not match actual item. Basket has low floppy sides, not at all like the sturdy look in pics. Bottom is ok.Less quality then advertised, but price is reasonable.
It's perfect my dog loved it
Very good advise, S for small breeds
alright
Shvidka delivery. Good job. Idine, shcho for 5 kg kickki rosemir s three-year-old, ale salesman here not to hell, I'm not the same as vibori.