Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great big dog bed. Mine weighs almost 50 kg and can lie tight. I read in the comments that came with little padding but it doesn't look like it to me. It's a great bed! And what to say he loved it because he spends hours in it.
quick delivery, nice quality
good quality :) well-made
Good quality of the product, i'm impressed
На фото выглядит намного лудше чем на Яву.
Smaller
Product almost compliant with the photo only the sides are not as good as in the photo otherwise good quality and please the dog
Very small article
The goods took a long time. Two months. When placing an order, it was precisely indicated that the courier would deliver. Why write this, I do not know if I still received the parcel in the mail.
Woow great material and so big :-)) def Recommend!
it's a good price for , so i will keep ordering from the store
its just like i see and buy tx
Dog Bed not quite so bouffant like on the photo, otherwise OK.
Good for Labrador. The boards do not stand as in the picture, but in my case it does not matter, as they ordered under the size of the walls. There is a light smell, the dog does not like it, but I hope it will fade and everything will be fine. Soft. The packing is chewing, in the process of perkvozki was damaged and laid on tape
Quality, perfect price
Thanks)))
Adore this . Thanks to the store!
Not crazy plustot flat disappointed for the price
I order already 5 times, this time it's a gift, for the order thanks!
Super
gave as a present to my colleague. instant happines!
Perfect,size 3xl si realy big and super comfortable.
size M
The material of the lounger looks like a dog was already sleeping on it, all in pellets.
The bed really liked, the dog is happy, immediately got into it. They took for York size S, while the puppy 4 months is placed, but I think it's better to take more for growth. The inner pad is not removed, if you wash, then the entire bed is completely. On delivery, everything came in time, took it in the mail. I did not communicate with the store, there was no need. The seller of course I recommend!