Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent product and customer service. thanks for this
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
Well packed. Quality good, very happy. Thank You Very Much.
the seller probably asks the lowest price for ever. that's something! thanks for the service
Matches the description. No drawbacks
He was teklein!
looks damn cool!! LOVE IT! thanks to store!
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
great , totally worth waiting for
I am impressed. This was a exceptional purchase with a wonderfully high quality for such a modest price. It's exactly what I was envisaging it would be. I just received it a couple of hours ago and gained advantage of it instantly. after the test, I am insanely gladdened and would recommend to anyone!
For a brand new the price is really modest. Surely recommend
Great processing time, no complaints! Highly recommended!!
This is amazing. I think I will order another one
as described! Super Quality! Recommend!
matches description. Made of fine material. Price is not bad.
Thanks to the store! very beautiful and fast delivery! super!
good quality of my new . i was a bit worried but it's fine.
a great one, thx!
Thank you! Very good quality goods. The dimensional grid is adequate). It would be great to specify exactly the material from which the clothes are sewn. For example, a footer of 2 threads, a loop. Percentage of cotton content and synthetic fibers, fabric density. This would greatly simplify the choice of buyers in your favor.
Delivered in good condition. Beautiful color!
Received within a couple of weeks, recommend this store.
Like it a lot. Quality is excellent. Packed well. Recommend.
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
free shipping! arrived in perfect condition, thank you
alright