Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks great, it looks great
Шикарный жилет. На собаку Джек Рассел терьер, весом 10,5 кг сел идеально. Удобен в использовании. Доставка быстрая. Закажу ещё. Очень рекомендую.
Identical to the photo and the description top !!!!
Shipment not dotarła injury time do not recommend but refund for it quickly
I have a Pincher crossed with Prague mouse. The perfect L size.
Unfortunately okazalo Sie for male
The vest approached, the quality is good, the delivery is fast
Fast. Got it today. Not yet opened, I'll add later
The order is satisfied, with the store did not communicate, there was no need
Super
Pododolol.
A cool raincoat for a cockerel is sewn idially. With the size of the wrong XL, the sole is just right but L is small.
Great but too small for my pug
Jacket super) all video)) delivery shvidka, came through Nova poshtu
Muy bien, le queda perfecto. Es cómoda de poner y mi perrita va encantada porque puede moverse bien y algo le calienta porque tiene un poco de relleno. Llegó rápido, en 16 días. Gracias :)
Jacket is OK, size The agrees, but straps zaczepami for lanyard oderwały longer first spacerze and my dog by no means pulls
Excellent waistcoat, the size matches the description, the quality is good, but the track was not tracked
I order the second time. We have a boy to lead, and the first jacket of size L became small to us, I ordered XL. On the back of the village on us is perfect, but on the tummy too small neckline for boys, as a result, the dog pisses inside the jacket. It's not a problem for us, I'll forward it myself. But if you also have a dog of similar complex, then it will be a problem. For dogs, girls will be perfect, because the tummy will be closed. As for the quality, the seams are ideal, the zipper works without complaints. It is very convenient to dress and shoot. In photo 3, comparison of size L and XL. Recommend.
The vest is satisfied. Corresponds to the dimensional grid.
Too small! Size not correct. Cant use it
Fits Super, am very satisfied
worth the money. thnx.
Everything came up.
Good quality product, but reached only after 3 months. Dog wyrósł