Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In small cold, a fairly long jacket itself. They took on a pug 7 kg, hoped back to back, but the size would not have approached the parameters (shoulders and neck would have fallen out). I liked that they sent very quickly and high quality goods
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
Warm and very nice couplings
For the spring will go
It's the best I've ever bought online
For my budget is a great buy. thanks to the seller!
excellent
Super vest, quickly came, I advise!
The vest is good, but with the size did not guess. Thank you.
Jack Russell 10 kg XL just
The waistcoat fit perfectly.
Спасибо продавцу. Заказываю уже второй жилет. Качество товара и сервис продавца нравятся. Всем рекомендую.
A little big
Too smal
I liked the waistcoat. On York 2,5 kg came up perfectly.
totally lived up to my expectations. superb store
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
Good quality ! There is a protection to avoid damage, the product is well packaged. Thank u!
The arrived faster than the expected and well packed. Overall quality is good. I'm satisfied with my purchase and store work.
The dimensions are correct, on Shi-Tzu 7,2 kg, sat perfectly. Shipping fast. The quality is super, the threads do not stick out, the lines are even, I liked everything and my song too
I order the second time) delivery about a month, all as in the picture, for the spring the most it. Thanks store
The long-awaited goods never received, thanks to the store the money returned.
is really good! very fast delivery! I really like it!
размер XL
Желтка отличная. Все хорошо прошито. На весну самое то. На Йорка 3.700 идеально. Пришло в хмао быстро.