Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top Outdoor
Very happy with product, scissors are sharp & work great
Was returned before, and promptly sent refund.
Sharp, looking good, I'll cut the dog, I'll finish. I got there quickly
4/11-4/20 shipping rhombus Qualcomm good satisfaction writing this price for this degree qualcomm cotton very satisfied
Product dotarl very fast... beautiful girls like the zdjeciu .. but Malo Sharp
One of the scissors is spoiled, but still happy with the goods.
Very nice , good quality. Thank you very much!
better than i expected. awesome!
tesouras boas de cortes precidos leve e o desainer lindo facil de mamuzeio, gostei o muito indico
cool and sharp scissors
Very good I recommend
looks solid and durable. nice!
This is chewing... Of the four scissors, you can only use the comb. The ends of all the scissors are stupid and simply hurt the dog when cutting, cuts out the wool, and the two rounded scissors are dull whole, the wool just goes off. Brown toy dog
Everything perfect. Thank you very much! :)
The Scherre are scratched. Not as shown, no logo above. A including cutting nothing, Bent. :(
Shipping is super fast! 6 days. The store wrote, offered to send not from China but from a warehouse in Moscow. The appearance of the goods is super, when I use, I will complement the review
Delivery fast, was from Russia, within 3 days the parcel arrived. But scissors are not suitable for professional use, break wool, rough cuts, filers do not cut at all.
Je Krijg ze netjes binnen mooi verpak in plastic. Een mooie kleur scharen en ze werken kei goed en zijn heel scherp.
not tested yet, but looks promising, thanks!
Fast delivery, Item as shown, I am happy with my purchase.
Cool, for start or home care is the most) Smooth neat, sufficiently sharp-sharpness can and sharpen) The only one on some bad screw is twisted, but it's hope can be solved
Holaa, I bought them from my sister who has an animal store and tried them and asked for another case, so she's happy and I bought her another one
Scissors came very quickly, just for a week. For the House will go.
Very fast delivery, all as in the description, I liked the set, already tried, cut well, my York wool is thick, do not take any scissors