Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
is awesome! And the store is also great.
totally worth its money. recommend.
My cat liked it.
Thank you. This glove my cats are afraid of. Only the legs shine away.
The goods did not come, but returned the money
Packed in an envelope. When I opened a little cut with scissors. Keep your eyes open. In "work" did not try, because. I gave it to the dog.
The order came very quickly. Everything corresponds to the description. No foreign smell. The cat is happy!
It took me very little to get to Spain. The truth that I am super satisfied with the order because it does its function that is to remove hair. My cat is delighted, every time she sees me with the mittens she comes to me to comb her. Besides, it takes out the hairs very well. Fully recommended.
Cool thing, it works! The cat gave himself a Subtract, collects better brushes and brushes. Thank you!
Too long delivery, and I receive the left hand, but it.s Ok.
Thank you
La verdad que si funciona y no veas si le hemos quitado pelo al gato, está genial y el precio mejor aún. Gracias
Placing such a great item for sale is awesome. Waiting for my delivery to come!
perfectly made, no reason to worry
The glove is very well its function is just hard after clean glove. Fast enough
As I can judge from my own experience, the best online are sold in this very store. Great!
loved it
Came very quickly, in accordance with the description, little cat a like haha
Corresponds to the description. Cats as long as they are brown, but they are terpimee than to chesalka
Perfect! This in good condition and it is very cool
Nice glove! Even a harmful cat takes it quietly enough. Very easy to clean from collected wool! Delivery is long, but comes! I order the second time. Very happy. Recommend!
All is OK. arrived in good condition.
Cat liked it. The cat is smooth-haired, but the wool is well combed, the fallen down down clings to the rubber surface and holds.
All as in the photo, the cats liked it. The wool is combed. From the features: when the wool is washed, the wool is magnetic.
Nice glove. Wool combs on hurray, the cat least resists her. Before it, the other two garlic were bought, they do not allow themselves to scratch at all. Good product, I recommend.