Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An awesome collar, in Balashikha came in 10 days. Seller Thank you!
Very long my sand grew up while I received although the goods are quality
Good and very quickly did not expect
Excellent quality
The collar is thick, high quality.
Just amazing
merci
The store recommend, fast delivery, the seller answers, the goods are cool, corresponds to the description!
The item arrived safe and sound, and I am 100% satisfied with this transaction...Two Thumbs Up!
It came as ordered, an excellent collar
Great Collar. The quality is very good. On the Argentine dog took the size M. perfectly approached. Usually I take 50 cm collars.
Ошейник отличного качества, очень красивый, пришёл быстро
its exactly as described. nice and thick material. inside is smooth. the leather is coated to be smooth on both sides so its not like cheap belts with rough leather on the inside. The size I ordered fits a human perfectly with more than enough space around the neck. The spikes arent hard metal its a smooth not sharp plastic polymer type of material i think. looks very durable at least and wont actually harm the dog... or human in my case. Delivery time was no more or less the same than what I always experience to be normal when ordering from aliexpress. took a few weeks to arrive. Can recommend as both a pet and human collar. Quality is better than what most pet stores sell here in my country,
Oh it is huge even in size XS ahaha I have to resell, but the quality is excellent
At pikenes took Xs, slightly large, but one hole to make and will be normal
A good collar for a dog, durable
A cool collar, massive, everything is in order without damage and other marriages, the expectations were understated, but after seeing it fly up, Lord, how did he buy it? order is made by 30.01, and arrived 25.02, advise
ошейник очень классный!
Chic collar, thick, quality, spikes are not plastic but residential. Quickly reached the Rostov region, in general, I'm very pleased.
The product is great unfortunately I took a size too much but it's very OK arrived rather than expected
Seems durable, thank you.
Это очень мощный ошейник. он очень прочный, толстый и тяжёлый. правда нам оказался немного великоват. Для годовалого джек рассела, но если сделаем самостоятельно ещё одну дырку на застёжке, то может даже и наденем как нибудь на прогулку по лесу. по крайней мере теперь его точно сложно будет обидеть. магазин рекомендую, посылка пришла очень быстро.
A lot heavier then I thought it was gonna be love it !!
Looks cool!!
Quite not bad, overall satisfied. Up to St. Petersburg less than a month.