Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic collar, thick, quality, spikes are not plastic but residential. Quickly reached the Rostov region, in general, I'm very pleased.
The product is great unfortunately I took a size too much but it's very OK arrived rather than expected
Seems durable, thank you.
Это очень мощный ошейник. он очень прочный, толстый и тяжёлый. правда нам оказался немного великоват. Для годовалого джек рассела, но если сделаем самостоятельно ещё одну дырку на застёжке, то может даже и наденем как нибудь на прогулку по лесу. по крайней мере теперь его точно сложно будет обидеть. магазин рекомендую, посылка пришла очень быстро.
A lot heavier then I thought it was gonna be love it !!
Looks cool!!
Quite not bad, overall satisfied. Up to St. Petersburg less than a month.
too long
they run hugggeee!
Torque, looks super, quality
L2lktaocldud
The product corresponds to the description, arrived during and very quickly, the collar is just a bomb, I advise the store and the goods.
It's a very sturdy and beautiful necklace. It's pretty big. I give it 4 stars because it came about 12 days late.
The collar is super, dense, the spikes are excellent, but safe for the dog, took the size m on the Pitbull (girl) 8 months, weight 25 kg, sat free, but I did one more, so that Tuge sat
The collar is excellent, though I overrated the dog a little, dangles
Always pleased!!
Turned out too big for my dog. However, the quality is very high!!!)))
Everything is fine dog happy
Good quality and design spiked dog collar, 5 star satisfied.
gooood quality i love it
Thank you, everything was great
Amazing product. Unbelievable quality. The store is very nice and communicative. Just like picture and even better. Highly recommend to anyone. It’s beautiful! Thank you so much!
It came quickly .... quality is good but it is huge .... and wide .... took for Jack Russell... the smallest but alas it is great
Well received very beautiful and very big I am delighted with the quality to see in time
Ошейник просто супер, смотрится брутально , взяла бультерьеру, в носке не знаю как будет !