Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in time. Quality is good.
Hammock came in a package, clean, new, soft and with hooks. All the details are with him. The parrot immediately went into it, especially he liked to chase him)) in the cage has not yet hung on the photo, but in the cage, too, without problems, hangs. The goods are definitely satisfied and the delivery time is also.
I arrive fast in less than 2 weeks, bigger size than expected, but for a perikito or agaporni goes cool!
Disappointed in size, it's barely big enough for a sun conure. My sun conure's tail sticks out the sides, and barely covers her. I was hoping for a larger one. This one is more of a parakeet sized nest. See pics, it's smaller than an envelope! It is nicely made tho, and has a good floor support for a small bird. That's why I gave it 4 star
Such an inexpensive is great! Best webstore ever!
super fast shipping thanks a lot, Recommended store.
baja calidad, un lado es más largo que el otro, no se sostiene centrado.
Love it!
All the reviews made me realize it's great value for money
Very cool I recommend
ottimo venditore onesto
Delivery is fast enough, combined 2 orders together. The quality is very not very... It is sewn Krivo, the house is twisted to one side, the stand, which should be a bottom not rigid, but the feeling that there is a whole folded several times. In general, I expected the best.
Great product, great store. Very fast shipping.. Thanks.
Excellent. All as in the description
Very good, i think that probably later i will buy from this store again.
Recieved order as shown on webshop,also they respond very fast if you have a question. It took 26 days to arrive here,but considering the low price for this quallity i find it fast enough. You need to be willing to give in to buying on budget considering its all the way from china ,and free shipping. Im a very happy customer,and look foreward to order again.
More frequently ordered. Exactly as shown in the picture.
COOL
Very true to description, very fast shipping, recommended!
It came without one loop. Sorry. Have been waiting for very
is sooo good! thanks for awesome experience!
не было железных крючков за которые цепляется домик :((
It came to me without one of the hitches. I asked them to give me 1.50 and no problem. It's super nice and good. Although my birds don't get in at the moment they play on top
Très bien
perfekt