Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Of 3 cats liked one, the rest are indifferent)
llegaron después del tiempo , abrí disputa y la cancele porque al final llegó.
I've bought discounted and can't be happier with a purchase
My cat liked Chinese sticks) she plays with her, cheats a little. Apparently, the smell of wood excites the nervous system in the cat. Her movements are getting faster. But there is no such madness as from valeryanka). The whole game, the cat, takes 5-10 minutes. After, she rests perfectly quietly, even if the wand remains in front of her nose)
Good sticks, cat like
no llego el producto
кошка оценила)спасибо продавцу)!
They didn't like it.
more than worth its cost
thanks to the seller for free shipping! happy with the purchase
Came quickly and my cats love it
is a great purchase. I'm glad I bought it here.
Sticks came quickly, cat, baldeet
I get it right but the cat doesn't like it
Bueno
I take the sticks for the second time, my cats make a fool from them and make a chase after that, like a jerk. In one word, they go crazy about ecstasy, they rub on the floor where they gnawed. Funny of course. Cats by the way. In general, it is not clear how they act on them, but apparently they like
The product corresponds to the description, the cat with pleasure gnawes and pulls. Recommend.
love this item, everything as described, thx
Thank you from the bed.
After a long search I can safely say it's the best price for out of all the other options.
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
I guess it's the cheapest that is offered online. Great!
my deepest thanks to the seller for setting the best price for . it means the world to me!
Think than wood of Hunger Games thin four yo ~ Chew is safe and toy think with four key ㅋ
this is a really inexpensive if you compare it to other offers. thanks to the store owner!