Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack of excellent quality! Took for Maine Kun for growth. For a kitten is very spacious of course. The straps are soft and adjustable. Convenient for both the cat and the owner. Best Buy from last. Worth your money.) (The store did not send the parcel for several days, I began to worry and wrote to him. The seller immediately replied and the goods were sent out, delivered in the shortest possible time). Delivery of "RF" came in 15 days in St. Petersburg.
Plecak dotarł do Polski w niecałe dwa tygodnie, w Polsce wysłany Kurierem Poczty Polskiej z możliwością śledzenia przesyłki - zdecydowanie na plus. Plecak duży, dla mojego dachowca jest jeszcze sporo miejsca, może się swobodnie położyć i obrócić. Wydaje się dobrej jakości, mam nadzieję że wytrzyma ewentualnie zaczepianie pazurami o siatkę.
Transporter consistent with the description. Firmly and carefully made. Fast shipping and delivery. Recommend :)
New available in such a convenient webstore is a true catch!
thank you! quality is good! I like it!
Arrived ahead of time. Quality is excellent!
Top, quickly, now we can rides make on the mobility scooter I hang it paramount or rear and I had always my little dog when me great
was delivered very quickly and efficiently. Recommend!
im very happy.. the product looks very good
great
Very satisfied. Recommend this shop.
The item is arrived in a short time and improved free my Mainecoon of 10kg. The cat can sit or accucciato. Breathability is excellent and the chest belt helps keep the backpack straight while on the move
Брала L. комфортный и просторный для собаки 6, 5 кг. Думаю, можно и 8 спокойно. для путешествий прям ок! можно по боковым карманам еще и своих вещей распихать. Под сиденье в самолёте, конечно, не войдёт, но он и не для этого предназначен. зато складывается до плоского состояния и легко восстанавливается, не теряя формы. легко помещается в чемодан или сумку. Достаточно жёсткий, не перекашивается, отличные широкие лямки. Однозначно рекомендую, это лучшее в этом сегменте, что мне доводилось встречать)
Appena arrivato pare di discreta fattura e materiali resistenti ...da valutare nel tempo.
At first, the store did not send the parcel in any way, that's the last day by the end is coming. But the backpack was really needed, I extended the processing time. And then some unknown sending in the application of the mail was highlighted. Today I went to pick up, and this is a backpack! In short, the seller just forgot to press the button if you count, it came in two weeks the backpack itself is good, all as described. It smells a little factory, but nothing, it will fade quickly
Quality, the cat did not understand what it is, but he likes to sit there (about 55 cm)
Worth the money, good product! Fast shipping, and very strong, sturdy bag. Got the large bag and my small cat and large cat were able to fit.
Good
Great product, very good quality, all zippers and buckles work, no demage, very little smell but will go away. I took size L, it is enough space for 6kg cat. Definitely good purchase, thanks store!
product excellent. quality is good. Thank you very much store, recommend.
упаковка раздавлена,но товар целый
Adorei. Será muito útil para transportar minha cachorrinha em dias que precisarei levá-la aos lugares de moto. Material super resistente. Muito bem acabado.
Backpack Super!
Very good quality, material is very sturdy. Our car really likes it, we’ve had a walk already. In our house he goes into the bag by himself to have a nap.
Great purchase