Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you to the store for the delivery of the goods, I recommend the seller to everyone!
Visai nebloga prekė , laukti reikėjo ilgokai
this is a perfect choice for such a low price
Norms
Very fast, exellent product.
Good product
Comes with 2 blades (metal and plastic). The magnet is very very weak.
The goods arrived in Moscow in 19 days from the date of payment. Small, maneuverable. On the side are inserted blades (in the box there are two of them). I already tried to use it in the aquarium. The magnet keeps well. Of course, a strongly launched aquarium will not clean (green dense growth of a month ago), and if once a week to pass, it is very good. Removes algae under zero. Very convenient. Seller Thank you
gave as a present to my colleague. instant happines!
Haven't experienced yet, in the kit there are 2 more scrapers that can be attached on one mended face (metal and plastic). But there is a feeling that it will scratch the sklo, but you need to check. Then maybe I will.
All niche
Cool brush. And the price is twice as lower as we sell.
As described, all ok
corresponds 100% to the description. thanks!
Very happy with this product. Arrived in about 3 weeks. Not much communication with the store, received an email confirming my order and one when my order was shipped. I used it to clean algae off my tank, works really well. It is small but powerful. I would recommend is seller, good product
For , discount isnt't even necessary. The price is already more than fair for the quality provided
took a long time to Australia
Great product! Recommend to everyone!
הגיע מהר מאד! מגנט די חזק, מנקה מצוין. בנוסף למה שרואים בתמונה (ומומלץ למוכר להראות גם את זה) יש שני תוספים שניתן לחבר למוצר - פס פלסטיק ופס ממתכת - כדי לגרד את הירוקת. במקרה ויש ירוקת עבה עדיף להשתמש בתוסף ממתכת הוא הכי טוב! רק חיסרון קטנטן שהוא לא מנקה לכל הרוחב אלא באמצע שלו אבל הזזתי כל פעם והכל התנקה מהר. סך הכל מרוצה אחלה מוצר.
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
So cool!
Magnet not powerful enough so do not glue the window of the aquarium to clean well
Is working
The magnet keeps well. The brush is small in size, but comfortable.