Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery just over two weeks. The product corresponds to the description.
Beautiful!
noticed no flaws. it's perfect!
Thank you!
Fast and perfect!
For a long time I walked, I can see he has very small legs.
Beautiful pin, wine with a slightly deviated eye but it is beautiful. Fast shipping
It is simply gorgeous!! The quality is great :)
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
Beautiful little girl! As in the picture from the store. Shipping fast. Tracked.
My product arrived in time. Thanks!
Delivery was more than a month, to Ukraine. The quality is disgusting, when I got it from the package, I saw there, paint. And yes, on the ears, the muzzle, and the paws the paint climbed. The store already put this. In life even more visible, now just throw out.
It took 25 days to Khabarovsk, as alive, many thanks to the store... True I thought it would be a little more, but it's beautiful
It arrived compactly in a simple package. The product is very cute and I love it. It is small but elaborately made and looks like a real dog.
Thanks for free delivery and for good service.
Description matches.
Месяц в Рязань.
Excellent brooch, very small, but I'm happy
As in the photo, but I thought they would be bigger. Brooches quality. Seller recommend.
A neat and stylish brooch. Purchased as a gift. Fast delivery, good service. I love this store.
great
Nice brooch. I came quickly. thanks to the store.
Wonderful!
Brooches are cute) I like it! Thank you!
With such a low cost, has an excellent quality