Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What you think? They liked?
My cats love it they were scared at first but then they get used to it
erg leuk
A great article, the only hit I put on it is that it moves at a lot of speed and there are times more than attracting the Cat scares him. Otherwise he fulfills his task.
ok
Super polecam mój kot ma zabawę
The toy is very cool. Drives almost without noise. There are two modes: for smooth floor and for carpet. As stated, it moves for 10 minutes, then goes into the waiting mode. During the wait, it produces sound signals. They are a little annoying and could do without them. After an hour and a half, the toy is activated again. It is a pity only that my cat did not appreciate the purchase and runs after it rarely :)
The cat just got used to the robot-vacuum cleaner, and then at home there was a new strange thing and a couple of weeks took it as some kind of crap, which drives the house and Over time I got used to it and I was getting to her more of his favorite lace and fun began. I thought when she began to squeak it meant she sat down, but after a while she suddenly started driving again. So the toy perfectly fits while I'm not at home, so that the cat does not miss.
Игрушка супер!
Great toy. My cat loves it.
It's lasted four days, they 've bitten the stick where the feathers go and broken it. That stick when you hit the wall gets pretty loud and can be annoying. At first, they got a lot of attention and went after him but got bored soon.
At first my cats are shy. Afterwards they love it!
Very beautiful and functional, my cat follows the toy intrigued, when it stops the from of the taps with paw for it to start. Good toy to distract the cat, reliable and professional store, are satisfied.
I expected that there would be more. For large breeds of cats is not enough. Also for active cats is not very suitable. Movements of the toy: in a circle, forward, backward and worth waiting. For cats-lazy is an excellent toy. Made well, everything works. Really squeaks in standby mode, you can hear well. A big minus is the delivery service. 4 days Courier dynamyl with delivery, did not call, did not contact. Delivery Service "courier service Expres" is a loss of nerves and time. Courier Hamil, eventually brought someone else's parcel, then exchanged. 4 stars for bad shipping service