Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pese a que me llegó más pequeño el traje es precioso, yo lo e podido utilizar con un añadido de plumas. Siempre una talla por encima quedaría mejor.
Waouuu beautiful, I like too much, I recommend this store I'm never disappointed
Thank you. great thing. Recommend. Fine in delight.
Шикарная шубка)
Super, Labai gražus IR kokybiškas rūbelis!!!!!!!!! Labai greitai atėjo, per DVI savaites
very pretty but too small when it arrived. my little puppy is growing like a weed! well order a larger one for sure.
Beautiful fur, rozm S perfect for dog 1,8 kg :)
Very beautiful Cape))) Thanks!!!
Fast shipping, quality is excellent!!!
Wonderful thanks
Very fast delivery to Arkhangelsk. On the back of the village is excellent, but in the volume quite butt. In the summer on cool weather is perfect, it's a pity that we will grow up by then.
one of the poppers to do the coat up was missing
I got the order. Come quickly. The fur coat is soft, pretty. Everything is wonderful. I took it with the House for the dog, so they are in the same package and came. However, I, Alas and Ah, but did not guess with the size. It was necessary to order a larger size. I will look for someone to give))).
For my budget is the perfect solution
Absolutely beautiful and fits perfect
Well thanks
Superpretty, better than I expected.
Très satisfaite ma petite chihuahua pèse 2 1/2 et elle magnifique dedans
I am very happy with the store. My was delivered before the date. Good deal!
I arrive very fast to Spain! The truth is, for the price you have left me very surprised. It has No loose threads, the fabric is very soft and the measurements correspond to the table. Seller fully recommended. In the picture my bitch doesn't buckle because she's a little fat hehe
Beautiful, my baby looks like a princess
nothing is missing. quality optimal. arrived within terms.
Fast neat and beautiful
They are wonderful I have repeated many Sometimes. I'll buy again
it's not a challenge anymore to think where can i buy . this store has everything i need