Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fur coat is just awesome
Absolutely beautiful!! Just like picture super soft fur material
On the dog midit neat. Lovely. It is sewn with chloros. Recommend.
Short chain mail!))) looks very good. If you have a sphinx, an adult, then choose m. S will not be enough.
Arrived in 2 weeks, the coat is quite nice, soft and looks elegant. The only thing is it’s a bit tight around the neck even though I ordered according to the measurements. My dog can still use it tho, I just leave that button open. All in all, satisfied with my purchase. Nice coat for a good price. Thank you, store
The goods are super, came within two weeks to Ukraine
Lovely fur coat
On Chihuahua 2 kg was S Butt, would take m, but was not.
It is gorgeous and is also a cucada and for the price of the penalty
was greatly satisfied with the order
Me encanta, es precioso, mi perra se ve increíble y muy buena calidad
Its Honestly The Best!!! I never leave reviews but omg I have to say this is the nicest quality I’ve ever recieved!
I arrive fast and it's just beautiful the fabric is nice and soft I recommend it 100% the size I took is small
Fast shipping. Thanks
It's very pretty. I love it.
Loved, very beautiful all perfect
Great
Very well made, looks exactly like picture, nice and warm coat! Fits exactly! ( I have a whipped like small dog...ordered an XL)
hermosas de lo k imaginé
I like everything, we wear the same pink, now we took White. The coat is not particularly warm, almost summer.
Ribbon for tear off came in for ㅜ ㅜ clothes over the GRA 뎅 ㅜ ㅜ
have just received my order. thank you very much!
same
Shubka is very beautiful, more beautiful than in the photo. Chihuahua 2.800 kg-M is a little free. up to 3 kg Sabaki M can be taken
Shubka is very cute, went to the toychik weighing 3.6 kg. The dog is comfortable and cozy, there is no chemical smell. we will wear at home when the heating is turned off.