Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelent I arrive sooner than expected
The necklace is pretty cute, my cat loved it, although we had to take out the ball that was inside the rattlesnake, as that makes cats uncomfortable, and we didn't want to get the full rattlesnake out of him because that gave him his "special touch", but I'm quite satisfied, the store sent everything very fast.
Cool!
The collar for the kitten is harsh. And a little kitten is annoying. She is free to like us). I think it will get used to it, so that it will not be lost, although the sound is weak
With such a discount, is just what i was looking for
liked the material. it's awesome!
Чудовi nashiynik, dugé beautiful) Kotik shvidko to the new Ghost, хоч often змахував Golova, the shield of the joint came in schvidko for 3 tizhnoye, garnoi yakoti. Дзвіночок not doughee guchny, the cat privik, the night can znimati, someone who has a sense of sleep. It was practical to use the coupon of Meni wiegal, but I do not like it!
puuurfection
Thank you, it's just like imgen, I arrive in a month
The collar is very pretty, neat. Sewn well, there are no smells, a Bell Bell. I took red, size S, well approached the dwarf poodle. Thanks boshoe.
Accurate sizing and excellent quality. Good work!
Keychain and collar is just super! Thank you very much!!! Recommend!!!
Perfetto
Collar of good quality, but my cat does not yet understand the funny of this bell, tries to pull off))
everything perfect! product, fast shipping and also communication with store. definitely recommend! thanks
And arrived late
Good collars. Excellent sat on a kitten and an adult cat
Just like the pictures, it came to me really fast, I still can't put it on my cat because it's too small haha thanks so much :)
Очень красивый ошейник, пришел вместе с бирочкой очень быстро!
cool
it's a really low priced , everything else in the store is also great
the condition of is perfect
Perfect , well match my expectations. Thank You.
Looks great, sadly the bell came off the collar within an hour
Kotik is happy with the new decoration! Hosts too!)