Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. Feels like a good product for the price.
Normal leash is extended for 5 meters of dog enough
С виду крепкий поводок. Надеюсь прослужит долго. Отправление пришло быстро, чуть меньше месяца. Все хорошо упаковано, с продавцом не общались.
Well packed. There are no shortcomings. Have not yet been used for the purpose, if I complement the review later!
The goods came quite quickly (about two weeks) packed qualitatively in a box + navel. The first impression of the product is positive, sound material, body integrity. However, the tape itself seems to be thin, when the tape turns quickly, the tape twists.
It took nine days. It's the 2 I buy I love color and quality.
Fantastic!
Nice
Very beautiful and quality leash. I got there very quickly.
Cool roulette! The quality is good, it looks strong-we will try :) packed in an individual box)) everything corresponds to the description, recommend :)
Initially came the wrong product, but the store sent a new one. All received only long of course
The parcel came very quickly, all as in the description, once walked with the dog, while normal, let's see.
Totally amazing leash. works without problems. can easily lock
I come fast, I love the color and it works great.
Great roulette
Cool thing! The dog is happy and dad, walking with the dog, happy)
top ras
Fully corresponds to the description, the quality is excellent. From order to receive 12 days. The store and I recommend it.
Everything corresponds to the description. Chic roulette, comfortable and beautiful! Delivery to Moscow 9 days. Very satisfied and recommend the store and the product! Thank you!
Sometimes ひっかかる
Fully complies with the description
Good to quality at Good Price good price. It's such a picture. I recommend 100%.
The store lied in the shipping way and the product arrived very late after having had to buy another similar product I in Spain
Very good
Good quality, perfectly packed in a decent cardboard selling box, a feeling of shopping in the store. Thank you!!