Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, came 2 weeks before Kursk. Sobakin satisfied
It came in a very compact package, we opened it and it was huge, I guess for a big dog the M will be fair but for my podenco it's twice her. He liked it very much, although now with the heat he has turned around to sit on the outside part that is made of plastic. The film is very nice and the outside part is waterproof.
The parcel is well packed, all whole, the cots are very high quality, odorless, you can use in winter fur inside, and in summer you can turn out and vice versa. I recommend the store, I already ordered the same ones.
Cool. It came quickly. Very big.
Highly recommend - matches the description in full
15.01 заказала а 26.01 получила вот это скорость. очень хорошего качества. но я думала будет маленьким а тут как двух местная кровать:)
Thankfully, this store offers best so far
Very good quality, fast shipping.
it's always cool to get a new without any additional expenses. thanks for the free shipping!
A good bed, the sides are not firm but stand. In the largest size will fit two Labrador.
Supeer
My product received, thank you.
Excellent.
my 24 kg dog fits in, but Im not sure I shouldn't buy the XL bed... Its cozy and looks exactly like the pics.
I ordered the largest size for Labrador, but the litter is oooochen large as a dog
It’s good quality and just as advertised. We got the bamboo insert but I don’t think it’s necessary.
dog bed arrived very quickly., the quality looks very good. my dog loves it. thanks store!
Delivery 5 days!!!! 5, pancake)))) thanks to the store, the quality is cool. Seme like it)))) there is a stock, but it will fade, it's for sure. The color was sent that ordered, the packing is super. I advise you from the heart. The dog is our 50-60 cm, see for yourself in the photo) another one will fit))) rashmer m.
Delight! The dog fell in love and nowhere else wants to sleep. a warm and soft bed. The size for a five-month Ridgback is for growth. Recommend.
thanks to the store! the quality of is great!
We have an adult boxer, so we have selected the bigger option and the bed is a size bigger then we thought. But the bed looks good and is nicely bolstored.
Very cool , I received it in good condition. Thanks to the store!
No words how much I satisfied!!! Invited in 29.12 - התקבל in 10.1 מדהיםם well packed, compatible for photo, size perfect!!! Thank you very much to the store absolutely back buy אצלו
Thanks for free delivery and for good service.
Nickel