Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend this . quality really good!
all as described. insanely satisfied. really thanks!
Very good
Everything corresponds, a good bed, all size in size, everything, as in the photo, the quality is excellent! I recommend the goods and the store! Overview on the bed can be viewed on the YouTube channel habibulintv
Looks just like on a picture. I added more filling via 2 seams, to make it even more fluffy for my dog. For a labrador this size almost too big
Perefect, like the other one. Great !
Perfect
Small
Very good quality, I love it
Nice bed. Fit perfectly. Very quickly came.
Thank you very much! Like this product :)
I was hoping it would be like the pictures, but the three edges that the article carries where the puppy supposedly supports the head to rest are very soft and remains by supporting the puppy the head attached practically in short, the padding of the sides and front are very weak.
Mucho más pequeña de lo que esperaba, yo no sé para que ponen las medidas si después no se ajustan a ellas, o se equivocan en enviar el producto. La cama es cómoda y calentita porque a mis perritas les encanta. La recomiendo pero hay que pedir una talla más de lo que dicen.
The side does not hold at all, the dog wants to put a face on the side, and he turns out inside out! Filling is not uniform.
Received. Thank You Very Much. Beautiful and not expensive .
Thank you very much.
Bottom not as thick as I was expecting, stood also nothing about on the site
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
Large Pero very Poco acolchada, de los chinos and bought but dressers for un couple € but.
They measure the total width of the cushion but not the base. I found it small.
Es muy plana la cama
If my 40-pound bitch could talk, I think she would say thank you. Seller recommended ++++++
Very well faithful to the description for my Chihuahua goes very well pleased
Good product and fast delivery
wonderful deal