Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Я хз что случилось. Но не получил. Транспортная компания подвела продавца. Отозвала посылку.
Is well Mini even an inch. The rest all OK
Much smaller than I expected, but I did not read the full speficifications.
Exactly the same as description, well packed. It is very small, the lights are powerful. Cute.
matches description. Made of fine material. Price is not bad.
De petite taille pour un combattant mais très jolie et belle éclairage parfait pour chambre de enfants
Все работает,товар пришёл быстро. Пришёл он с царапинами,но это думаю из-за того,что почта не грамотно доставила) аквариум очень маленький и милый
The goods are good, came intact. The only thing that took a long time, but because to very much everything is super and the goods came intact, I was not hurt)
Fish tank very cool, very small, but he liked it.
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
He loves it! It’s small but enough for betta fish, and you can stack them if you have several so that really cool!
Very nice but really small
Love the . Thank you very much!!
It shines bright and beautiful, of course, but it is very small in size. There you can only plant a fish the size of guppies, well, or one cockerel to make fun of. I expected that the lid will be removed in a different way, and not by pressing on the glass itself, which is with a large stretch: when inside it will be free, then the glass of For the hole in the lid, of course, thanks, but if you put a small filter-air there, the fish will constantly fall off, again because of the size of the aquarium. And fish that breathe without a filter will not plant-the hole will be small to provide oxygen.
very good! Thank you!
In plain sight all right but water-filled segun loses it
Super, but very small
I thought it would be bigger, but that’s on me. The order came in about 6 weeks. Came in good condition. In my opinion the tank is too small to keep a fish that you care about in there. However if you don’t care about fish’s feelings that much than I guess it’s fine.
Small but beautiful
Wszystko super, szybka wysyłka
Really small I expected bigger so useless purchase disgusted
this item shipped very quickly, however, it is very small and hard to get apart. I would never use it as a fish tank
All all small!!! Really פיצי