Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrival in 8 days. Works perfectly
It's not what I expected very fragile.
Long delivery. Everything came in the kit. In working order. Perhaps with delivery to our region always problems.
Order well received
Good Goods
It took less than 10 days to arrive. Product in perfect condition. Very happy.
The goods arrived within 5-7 days. Completeness is not broken, at the idle speed the pump works, in the aquarium has not yet put. Filter kapets what a small one! The box is completely placed on my palm, the filter material is super small, in a densely populated volume will instantly clog. Flute going in the kit has a short pipe, I.E. The filter is deeper than 5 cm from the water surface. I took under a small capacity-a Fistler for Triton larvae, after operation I will try to complement the review.
I'm a little disappointed. I took a filter for 60 liters, and my aquarium for 30 liters. I thought it would be powerful, but it turned out to be quite weak even for my aquarium. The suction cups are also not comfortable, only from above, it is therefore a bit unstable, but it can be lowered. Oxygen bubbles are not enough.
Super store! Highly recommend, because it's probably one of the best-selling all over the AliExpress. Do not hesitate-buy! :)
Impeccable
Super
Fast shipping satisfy Price are from buying and stars difference is not feeling. The
Filter element no
An excellent filter is not ordered for the first time, it came for 2-3 weeks. There are no minuses
Buen producto, lamentablemente no me fije que era para 220 volts y en mi país se maneja 120 volts, sin embargo buen producto!!!
Product in good condition, fully compliant with the catalogue.
excellent,super fast shipping,12 days from CH to IL.
Fine product, fast shipping 10 days, thanks
Can surely say this store offers the cheapest price for
Без погружения гудит тихо. С виду хлипковат, не сильно держат соединения. Посмотрим, что скажет черепаха...
The filter is small, but plenty for an aquarium of 20 or 30 liters. It makes a little noise, but at least for now I'm not upset and the turtle doesn't seem to bother you either. Having a tube to drop water is pretty good for it to break the surface dirt layer, then it also has an eyelash to regulate the flow of water coming out. I don't know what will last, but for 6 € is pretty good.
Thank u! I was a little worried but the item is perfect!
cumple su cometido
Buen material. Tal y como se describe. Vendedor envío el pedido en 6 días. Recomiendo
For the price the pump works great! The manual is in Chinese so it was a bit hard to put together but overal a great product. Can not adjust the water flow speed though but since I use it for goldfish that's not a problem.