Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is as described. the plug is not EU, it's AU with EU adaptor (which does not work).
Como anunciado
Thank you for the quick delivery.
unmatched beauty! I purchased it for my pal's colleagues expecting how glad they will be, and it really makes a delightful souvenir. as a matter of fact it is even better than the illustration. It is just stunning and makes a exceptional deal - the quality is first-rate for the price. I will undoubtedly order at least once more, and can definitely recommend it to anyone.
probably one of the best deals i made. thanks to the store!
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
exactly as described! Thanks.
The goods never received, but the store returned the money
Compliant product, works very well for the moment
It's working good, not sure about the right pressure, there is no option to set the pressure between reduction valve and the fine tuning valve, which is function that other brands usually have. It's been working a week now, without a single problem. Looks like a good product, will see after few months.
Came whole is OK
Received in 2 weeks in Krasnodar. Everything corresponds to the description. The packing is very strong. Recommend
Fast shipping and receiving compliant product very satisfied
very beautiful. great quality for such price.
of good quality for such money
Odporúčam. Adding 5 týždňov. Ventil them absolútne Tichý and presný. For here cenu veľmi Dobrá Kúpa.
Very good, good quality and fast delivery!! The only downside not interfere with any purchase was the lack of tracking, but arrived in less than 7 days saw the Spain
even better than the picture. totally recommend this !
Top… good price performance verhältniss… quality for little money
Very nice product, works great is third I ordered.
Highly recommend this ! + reliable store!!
Beautifully packaged, and in good condition, but not took 10 days as described, almost 1 month, but arrived!
parfait
Very long waited, ordered February 16, the order came only on April 7. I ordered from Russia, but since it was not sent out of China. Ordered fast delivery with a plus badge. One of the CO2 pressure sensors did not work, it turned out to be a marriage, it was necessary to disassemble and repair. Draw conclusions .... It would be better to order from another store
Package very well packed. It's installed and working. For a good time. See how he behaves over time.